FarmX Admin Web — screen review

Control & people

Operations dashboard, users, roles, entitlements, Admin RBAC

3 screens

ADM-DSH-001

Dashboard

FarmX AdminControl tower

Dashboard

Users & Roles

KYC

Verification

Mann Mithran

Listings

Requirements

Services

Live Map

Directory

Moderation

Support

Subscriptions

Ads

Notifications

Feature Flags

Analytics

Audit Log

Dashboard Erode pilot · last 24 hours

New announcementFilters AD

Active users

12,481+4.2%

Posts live

3,204+8.1%

Matches sent

18,927+11%

Connections made

1,842+6.4%

Closed opportunities

612−2.1%

Posts by direction & categoryRolling 7 days

Export

Mon

Tue

Wed

Thu

Fri

Sat

Sun

I HAVE · 1,842I NEED · 1,104Emergency · 258

Needs attention

31 verification cases overdueErode cluster · > 48h

14 reports awaiting moderation3 flagged as fake listing

2 Mann Mithrans below 85% on-timeFX-MM-131, FX-MM-108

Emergency posts +64% todayTomato glut around Chennimalai

9 KYC submissions pendingBusiness tier

ADM-USR-001

Users, roles & entitlements

FarmX AdminControl tower

Dashboard

Users & Roles

KYC

Verification

Mann Mithran

Listings

Requirements

Services

Live Map

Directory

Moderation

Support

Subscriptions

Ads

Notifications

Feature Flags

Analytics

Audit Log

Users & roles 12,481 accounts · one identity, many roles

Export CSVBulk action AD

All usersFarmersBuyersBusinessesBrokersProvidersMann Mithran Search users…

Accounts

UserRolesVerificationApp accessDistrictStatusActions

Ravi Kumar · FX-U-2211Farmer · Buyer✓ Identity ✓ Seller ✓ FarmConnectErodeActiveView · Suspend

Erode Agro Traders · FX-B-0912Business · Buyer✓ Identity Business pendingConnect · BusinessErodeActiveView · Suspend

Murugan S · FX-U-4471Broker · Provider✓ Identity ✓ Broker ✓ EquipmentConnect · Broker · ServicesErodeActiveView · Suspend

Senthil M · FX-MM-114Mann Mithran✓ Identity ✓ AuthorizedMann MithranErodeActiveView · Revoke

Kavitha R · FX-U-6620Farmer · Seller✓ IdentityConnectErodeActiveView · Suspend

Fast Agro Traders · FX-B-1188BusinessRevokedConnectSalemSuspendedView · Restore

Selvi Labour Team · FX-S-3390Provider✓ Identity ✓ ProviderConnect · ServicesErodeActiveView · Suspend

Role & entitlement editorRavi Kumar · FX-U-2211

ROLE PROFILES

Farmer

Buyer

Seller

Broker

Business

Provider

ENTITLEMENTS (BACKEND-ENFORCED)

Notification radius25 km (free tier)

Targeted spots per post3

Emergency posts / week2

RFQ creationLocked — Business only

Verified Directory listingEnabled

Extension pricing groupTN-pilot

ADM-RBAC-001

Admin roles & least privilege

FarmX AdminControl tower

Dashboard

Users & Roles

KYC

Verification

Mann Mithran

Listings

Requirements

Services

Live Map

Directory

Moderation

Support

Subscriptions

Ads

Notifications

Feature Flags

Analytics

Audit Log

Admin roles Role-based access control · least privilege · every sensitive action audited

Add adminAudit log AD

Admin accounts

With MFA

Sensitive actions (7d)

318

Failed authz attempts

Roles & permissionsEight Admin roles

Add admin

RoleMay doMay never doAccounts

Super AdminEverything, including role assignmentBypass audit2

OperationsUsers, listings, entitlements, configIssue refunds · change pricing5

VerificationCases, Level 3 decisions, badges, Mann MithranModeration · payments4

ModerationReports, content actions, suspensions, appealsVerification decisions · payments3

SupportSupport queue, case response, escalationSuspend accounts · issue badges5

FinancePayments, refunds, reconciliation, payoutsVerification · moderation2

CampaignCampaign creation, approval, broadcastUser data export · payments2

Content / LanguageTaxonomy, translations, templates, CMSUsers · payments · verification1

Sensitive actionsAlways audited, some dual-control

Issue or revoke a badge Audited

Suspend an account Audited

Refund a payment Dual control

Change pricing Dual control

Send a broadcast > 10k users Approver required

Export any user data Dual control + audit

Change a feature flag Audited

Approve an earning payout Dual control

MFA required for every Admin account. Least privilege by default — a role gets nothing it does not need.

Verification operations

Case queue, Level 3 decisions, Mann Mithran network, assignment rules

2 screens

ADM-VER-001

Verification queue

FarmX AdminControl tower

Dashboard

Users & Roles

KYC

Verification

Mann Mithran

Listings

Requirements

Services

Live Map

Directory

Moderation

Support

Subscriptions

Ads

Notifications

Feature Flags

Analytics

Audit Log

Verification 214 open cases · 31 overdue

Bulk assignRules AD

Open cases

214

Overdue > 48h

31+9

Awaiting admin

Badges issued (7d)

486+12%

Revoked (7d)

Case queueSorted by risk then age

AssignExport

CaseTypeSubjectLevelMann MithranAgeStatus

FX-VER-3402Business VerificationErode Agro TradersL3Senthil M4hEvidence submitted

FX-VER-3391Produce VerificationRavi Farms · turmeric 5tL2Senthil M1dCorrection required

FX-VER-3388Broker VerificationMurugan SL3Ilango R2dAwaiting admin

FX-VER-3377Equipment VerificationTN-33-AB-4471L2Senthil M2dApproved

FX-VER-3361Farm VerificationKavitha R · ChennimalaiL2Unassigned3dOverdue

FX-VER-3344Seller VerificationSelvam KL2Ilango R3dEscalated

FX-VER-3302Requirement VerificationChennai Hotel Co · 2tL2Devi P4dOverdue

Case FX-VER-3402Business · Level 3 · your decision

SubjectErode Agro Traders

Requested19 Aug, 11:04

Field partnerSenthil M (FX-MM-114)

Check-in21 Aug 14:02 · geo-confirmed

Evidence6 photos · 2 documents

RecommendationApprove

Premises

Signage

GST cert

"Genuine operating business. Warehouse approx 60 t. Signatory present, ID matched."

Approve · issue Business Verified

Correction Reject

ADM-MM-001

Mann Mithran management

FarmX AdminControl tower

Dashboard

Users & Roles

KYC

Verification

Mann Mithran

Listings

Requirements

Services

Live Map

Directory

Moderation

Support

Subscriptions

Ads

Notifications

Feature Flags

Analytics

Audit Log

Mann Mithran network 84 authorized field partners · 12 clusters

Authorize partnerCluster map AD

Authorized partners

Active today

Cases in field

129

Avg. on-time

93%−1.2%

Admin agreement

96%

Field partnersErode + Salem clusters

Add partnerAssign cases

PartnerClusterAuthorized forOpenOn-timeAgreementStatus

Senthil M · FX-MM-114Erode — PerunduraiSeller · Farm · Produce · Equipment496%97%Active

Ilango R · FX-MM-108Erode — GobiSeller · Farm · Business (evidence)782%94%Review

Devi P · FX-MM-131Salem — OmalurSeller · Produce978%91%Review

Kumaresan A · FX-MM-142Erode — BhavaniSeller · Farm · Service399%98%Active

Anitha S · FX-MM-155Salem — AtturSeller · Produce · Requirement594%96%Active

Vetri K · FX-MM-160Erode — ChennimalaiOnboarding assist only0——Training

Assignment rulesApplies to new cases

Max radius from partner15 km

Max open cases per partner8

Level 3 requiresAdmin decision

Auto-reassign after24h without accept

Geo check-in tolerance200 m

Evidence minimum4 photos

Field fee — Level 2₹40

Field fee — Level 3₹90

Save rules

Content, taxonomy & config

Moderation queue, feature flags, pricing, engine limits, master taxonomy

3 screens

ADM-MOD-001

Listings & moderation

FarmX AdminControl tower

Dashboard

Users & Roles

KYC

Verification

Mann Mithran

Listings

Requirements

Services

Live Map

Directory

Moderation

Support

Subscriptions

Ads

Notifications

Feature Flags

Analytics

Audit Log

Content & moderation 3,204 live posts · 14 reports open

Moderation rules AD

Live posts

3,204

Expiring < 2h

288

Open reports

Auto-flagged duplicates

Emergency active

Moderation queueUser reports and system flags

Bulk resolve

ItemTypeReasonReporterSignalStatus

Turmeric 50 t · ₹40/kg · CON-P-9110ProducePrice manipulation3 usersHighOpen

Fast Agro Traders · FX-B-1188AccountImpersonation2 usersHighSuspended

Tomato 200 kg · CON-P-9042ProduceDuplicate post ×4SystemMediumOpen

Emergency: onion · CON-P-8991EmergencyEmergency abuse — 5th this weekSystemMediumRate limited

Kumar S · FX-U-7712AccountSpam in chat4 usersMediumOpen

Labour team · 40 workersServiceMisleading capacity1 userLowReviewed

ActionsCON-P-9110 · turmeric 50 t

Verification recheck triggered. Quantity changed 5 t → 50 t after Produce Verified was issued.

Hide from discovery Removes from search, map, feed

Revoke Produce Verified Badge flagged, user notified

Require re-verification Creates a new L2 case

Warn user In-app + SMS in Tamil

Suspend account 7 / 30 days or permanent

Dismiss report No action, logged

ADM-CFG-001

Pricing, flags & remote config

FarmX AdminControl tower

Dashboard

Users & Roles

KYC

Verification

Mann Mithran

Listings

Requirements

Services

Live Map

Directory

Moderation

Support

Subscriptions

Ads

Notifications

Feature Flags

Analytics

Audit Log

Feature flags & configuration Pilot control · changes apply without a release

Publish configRollback AD

Feature flagsErode pilot · Connect

History

Farm RetailAll roles · Erode + Salem

Targeted SpotsAll roles · max 3

OffersAll roles

Voice postsTamil only

Saved searchesFree tier included

FollowAll roles

BiddingP1 — not released

OFF

Crowd CommerceOut of MVP scope

OFF

Contract workspaceOut of MVP scope

OFF

Ads & promotionsP1 · pilot advertisers only

OFF

Extension pricingRemotely configurable

+3 days ₹3

+7 days ₹5

+14 days ₹9

+30 days ₹15

Pay for time, not rank. Extension never changes match ranking.

PRICING GROUPS

TN-pilotErode, Salem

TN-standardRest of state

Intro-freeFirst 30 days per user

Geo & engine limitsApplies per tier

Free notification radius25 km

Paid notification radius50 km

Premium radius100 km

Targeted spots per post3

Emergency duration options2 / 4 / 6 / 12 / 24 h

Emergency posts per week2

Default post lifetime24 hours

Notification rate cap12 per user / day

Match minimum score55%

Partial-match threshold30% of quantity

Map cluster threshold8 pins

Location precision (public)Area level

ADM-TAX-001

Product, service & taxonomy master

FarmX AdminControl tower

Dashboard

Users & Roles

KYC

Verification

Mann Mithran

Listings

Requirements

Services

Live Map

Directory

Moderation

Support

Subscriptions

Ads

Notifications

Feature Flags

Analytics

Audit Log

Master taxonomy Category → subcategory → product → variety → unit · the spine of matching and search

Add productImport AD

Product master412 products · 1,180 varieties

Add

▾ Agriculture produce

▾ Vegetables

▾ Tomato

· Hybrid tomato kg

· Local tomato kg

· Cherry tomato kg

▾ Onion

▾ Brinjal

▾ Fruits

▾ Spices

▾ Turmeric

▾ Cereals & pulses

Other mastersAll Admin-managed

Service categories 13

Equipment categories 22

Verification types 12

Pricing units 13

Availability types 7

Units of measure 13

Outcome reasons 24

Support categories 8

Language mappingOne canonical product, many names

CANONICAL Tomato PROD-VEG-0142

தமிழ் தக்காளி

English Tomato

हिन्दी टमाटर

తెలుగు టమాటా

ಕನ್ನಡ ಟೊಮೆಟೊ

മലയാളം ടൊമാറ്റോ

Search, tags, notifications and saved searches all resolve through this map, so a Tamil search finds an English listing.

Campaigns, analytics & health

Campaign approval & kill switch, analytics, audit log, observability

4 screens

ADM-ADS-001

Ads & promotions

FarmX AdminControl tower

Dashboard

Users & Roles

KYC

Verification

Mann Mithran

Listings

Requirements

Services

Live Map

Directory

Moderation

Support

Subscriptions

Ads

Notifications

Feature Flags

Analytics

Audit Log

Ads & promotions Module 33 · P1 · sponsored label mandatory

New campaignAdvertisers AD

Active campaigns

Impressions (7d)

284k

Clicks (7d)

6,1122.1% CTR

Awaiting approval

Rejected (30d)

CampaignsReusing the Geo + Tag + Role + Tier targeting engine

New campaign

CampaignAdvertiserTargetingPlacementDatesStatus

Tractor festival offerMahindra dealerErode · Farmers · Tractor interest · TamilGeo feed, Search18–25 AugLive

Turmeric seed driveAgri input co.Erode + Salem · Farmers · TurmericFeed, Category page20–30 AugLive

Cold storage promoChithode ColdErode · Sellers, Brokers · 50 kmDirectory, Map15–31 AugLive

Crop insuranceInsurance partnerTamil Nadu · All farmersOpportunity inbox01–30 SepAwaiting approval

Drone spray serviceSkyAgriErode · Farmers · 25 kmServices discovery22–29 AugAwaiting approval

Loan offerNBFC partnerAll districts · All rolesFeed—Rejected

Inventory & guardrails

WHERE ADS MAY APPEAR

✓Home / Geo feed

✓Search results

✓Live map

✓Verified Directory

✓Services discovery

✓Opportunity inbox

✓Category pages

Hard separation Paid placement never enters organic HAVE ↔ NEED matching, ranking or match scores. Every unit carries a Sponsored label.

Frequency cap3 per user / day

Max feed density1 in 6 cards

ApprovalAdmin, before live

Emergency postsNo ads alongside

ADM-ANA-001

Analytics & audit log

FarmX AdminControl tower

Dashboard

Users & Roles

KYC

Verification

Mann Mithran

Listings

Requirements

Services

Live Map

Directory

Moderation

Support

Subscriptions

Ads

Notifications

Feature Flags

Analytics

Audit Log

Analytics & audit Golden journeys, engine health, immutable log

Export reportDate range AD

Five golden journeys — completion rateLast 7 days

1 · Farmer → Buyer68%

2 · Buyer → Farmer61%

3 · Service need → Provider74%

4 · Verification82%

5 · Farm Retail (search → NEED)44%

Engine healthPost → match → notification

Match latency 1.8 s

Notify latency 4.2 s

Dedup rate 11.4%

Expired-in-search 0

Wrong-geo reports 3

Notification opt-out 2.1%

Audit logImmutable · every admin action

WhenActorActionTarget

14:42admin.priyaApproved Business VerifiedFX-B-0912

14:31admin.priyaRevoked Produce VerifiedCON-P-9110

13:58systemRate-limited emergency postsFX-U-7712

13:20admin.karthikChanged +7d price ₹5 → ₹5pricing.TN-pilot

12:44admin.karthikEnabled Farm Retailflag · Salem

11:16admin.priyaSuspended account 30 daysFX-B-1188

10:52systemAuto-reassigned caseFX-VER-3361

10:04admin.divyaAuthorized field partnerFX-MM-160

09:38admin.divyaRejected ad campaignNBFC loan offer

09:02systemConfig publishedgeo.limits v41

ADM-CMP-001

Campaign approval & kill switch

FarmX AdminControl tower

Dashboard

Users & Roles

KYC

Verification

Mann Mithran

Listings

Requirements

Services

Live Map

Directory

Moderation

Support

Subscriptions

Ads

Notifications

Feature Flags

Analytics

Audit Log

Broadcast & campaigns Creator → approver → send · pause and stop are always available

New broadcastSuppression list AD

Awaiting approval

Sending now

Delivered (24h)

84,210

Suppressed

12,904

Complaints

Campaign queueUser campaigns and Admin broadcasts

CampaignTypeAudienceChannelCreatorStatus

Salem district launchAdminAll eligible · Salem · 42,110In-app + Pushadmin.divyaAwaiting approval

Turmeric available · 5 tUserRelevant buyers · Erode · 3,420In-app + WhatsAppFX-U-2211Sending

Verification reminderAdminExpiring badges · 1,204In-appadmin.priyaScheduled

Tomato · 120 kgUserLocal buyers · Perundurai · 880In-appFX-U-6620Completed

Maintenance noticeAdminAll users · 128,400Pushadmin.karthikAwaiting approval

Loan offerUserAll roles · state-wideIn-appFX-B-1188Rejected

Salem district launchAdmin broadcast · 42,110 recipients

TypePlatform announcement

ChannelsOfficial in-app + push

SegmentAll eligible · Salem district

LanguageTamil + English

DestinationDeep link → Salem feed

Test sendSent to 5 staff accounts

Estimated audience42,110

Approver required. Volume exceeds 10,000 recipients, so the creator cannot send this alone.

Approve & schedule

⏸ Pause 🛑 Stop

Pause and stop are available on every sending campaign, and both are audited.

ADM-OBS-001

Observability & system health

FarmX AdminControl tower

Dashboard

Users & Roles

KYC

Verification

Mann Mithran

Listings

Requirements

Services

Live Map

Directory

Moderation

Support

Subscriptions

Ads

Notifications

Feature Flags

Analytics

Audit Log

Observability Failure visibility during the pilot · security, backup and version control

ExportAlert rules AD

API error rate

0.14%

OTP failures (24h)

Payment failures

Notification failures

112

Matching failures

Monitored failure classesAlerting on each

Alerts

Class24h7dStatus

API errors1841,204Normal

OTP failures31288Normal

Payment failures422Watch

Notification / push failures112640Investigating

WhatsApp / campaign failures1894Watch

Media upload failures46310Normal

Matching failures02Normal

Background job failures311Normal

Critical service health——All green

Security baseline

✓Secure authentication & sessions

✓Backend authorization on every request

✓OTP abuse protection & rate limiting

✓Encryption in transit

✓Secure media access

✓Secrets management

✓Payment webhook verification

✓Admin MFA

✓Least privilege

✓Secure audit access

Backup & version control

Database backupNightly + PITR

Media backupReplicated

Restore tested02 Aug 2026

Minimum app version1.4.0

Mandatory update1.2.x and below

Maintenance modeOff

News, subscriptions & traceability

News management, subscription operations, payment reconciliation, notification ops, support cases, Founding Support, config versioning, traceability

8 screens

ADM-NEWS-001

News management

FarmX AdminControl tower

Dashboard

Users & Roles

KYC

Verification

Mann Mithran

Listings

Requirements

Services

Live Map

Directory

Moderation

Support

Subscriptions

Ads

Notifications

Feature Flags

Analytics

Audit Log

News management Company news, official FarmX news, review queue and distribution control

Publish official newsExport AD

Published (7d)

318

Pending review

Reported

Scheduled

Removed (30d)

News queueAll · Company · Official · Pending · Reported · Removed · Scheduled · Expired

Publish official news

HeadlinePublisherTypeGeoLangStatus

Turmeric prices firm up in ErodeErode Agro TradersCompanyDistrictTA/ENPublished

FarmX is live in SalemFarmX OfficialOfficialStateAll 6Published

Free soil testing campAgriInput CoCompanyTalukTAPending review

Guaranteed 3x yield claimGreenGrow LtdCompanyDistrictTAReported ×4

Monsoon advisoryFarmX OfficialOfficialIndiaAll 6Scheduled

Dealer meet, GobiMahindra dealerCompanyTalukTAExpired

Actions · GreenGrow LtdReported 4 times — misleading claim

"Guaranteed 3x yield" — unverifiable claim reported by four farmers in Erode.

View full news

Approve

Reject

Edit metadata

Change category

Change geography

Restrict reach

Pause distribution

Remove

Restore

Flag as misleading

Disable publisher

Change publishing eligibility

🛑 Emergency stop distribution

ADM-SUB-001

Subscription operations

FarmX AdminControl tower

Dashboard

Users & Roles

KYC

Verification

Mann Mithran

Listings

Requirements

Services

Live Map

Directory

Moderation

Support

Subscriptions

Ads

Notifications

Feature Flags

Analytics

Audit Log

Subscription operations Every paid role · every state · every manual change audited

ExportPlan config AD

Active

1,284

Expiring 7d

In grace

Failed renewal

Suspended

SubscriptionsActive · Expiring · Grace · Expired · Cancelled · Failed · Upgraded · Downgraded · Suspended · Overridden

Export

UserRolePlanRenewsAmountState

Sri Murugan Tractor · FX-S-3390ProviderStandard31 Aug₹[TBC]Grace

Erode Agro Traders · FX-B-0912BusinessAnnual21 Aug 27₹[TBC]Active

Sri Murugan Agro · FX-B-4471BrokerAnnual19 Aug 27₹[TBC]Active

Anbu Transport · FX-S-4102ProviderBasic—₹[TBC]Failed renewal

Kavitha Spices · FX-B-2210BusinessMonthly28 Aug₹[TBC]Expiring

Selvam Traders · FX-B-8841BusinessMonthly—₹[TBC]Cancelled

Sri Murugan TractorProvider Standard · in grace until 31 Aug

Upgrade

Downgrade

Extend

Add grace period

Remove grace

Cancel

Reactivate

Refund

Reconcile

View invoice & receipt

View entitlement history

Every manual change writes an audit record — who, what, before, after, when. Refunds and overrides need dual control.

ADM-PAY-001

Payment & reconciliation

FarmX AdminControl tower

Dashboard

Users & Roles

KYC

Verification

Mann Mithran

Listings

Requirements

Services

Live Map

Directory

Moderation

Support

Subscriptions

Ads

Notifications

Feature Flags

Analytics

Audit Log

Payments & reconciliation One engine · extensions, subscriptions, campaigns, Founding Support

ReconcileExport AD

Settled (24h)

₹1.84L

Pending

Failed

Exceptions

Unreconciled

PaymentsInitiated → gateway pending → success/failed → webhook verified → internally verified → activated → reconciled

Export

PaymentUserFeatureAmountGatewayState

FX-PAY-77120Ravi KumarFounding Support₹999VerifiedReconciled

FX-PAY-77118Ravi KumarExtension +7d₹5VerifiedReconciled

FX-PAY-88120Sri MuruganSubscription₹[TBC]DeclinedFailed

FX-PAY-88134Kavitha SpicesCampaign₹340SuccessPaid, not activated

FX-PAY-88140Selvam KExtension +3d₹3Duplicate hookDuplicate suppressed

FX-PAY-88155Anbu TransportSubscription₹[TBC]Amount mismatchMismatch

Exception queueThe states that need a human

Successful payment, feature not activated 1

Duplicate webhook 1

Duplicate payment 0

Amount mismatch 1

Wrong user reference 0

Retry required 0

Refund / partial refund 0

Reconciliation mismatch 2

Protections: idempotency · duplicate prevention · webhook verification · retry · failed-activation recovery · reconciliation · refund tracking.

ADM-NOTIF-001

Notification operations centre

FarmX AdminControl tower

Dashboard

Users & Roles

KYC

Verification

Mann Mithran

Listings

Requirements

Services

Live Map

Directory

Moderation

Support

Subscriptions

Ads

Notifications

Feature Flags

Analytics

Audit Log

Notification operations Every channel · every event · deduplicated and diagnosable

TemplatesExport AD

Sent (24h)

84,210

Delivered

97.8%

Failed

412

Suppressed

12,904

Quiet-hour delayed

3,140

Delivery logQueued → sent → delivered → failed → retried → suppressed → quiet-hour delayed

Diagnostics

EventUserChannelTemplateLangStatus

MatchFX-U-2211Pushmatch_produce_v3TADelivered

Company newsFX-U-6620In-appnews_company_v1TADelivered

SubscriptionFX-S-3390Pushsub_grace_v2TARetried ×1

PaymentFX-B-0912In-apppay_success_v1ENDelivered

CampaignFX-U-7712WhatsApppromo_opportunity_v2TASuppressed

EmergencyFX-U-4471Pushurgent_nearby_v1TAFailed — token

DeduplicationOne event, one notification

The rule: one relevant event must not create multiple unnecessary notifications — including when the same person holds Farmer, Business and Broker roles.

Cross-role dedup4,120 suppressed

Same-post dedup1,884 suppressed

Frequency cap hits6,240

Quiet hours held3,140

Muted by preference712

Consent withheld148

ADM-SUP-001

Support case management

FarmX AdminControl tower

Dashboard

Users & Roles

KYC

Verification

Mann Mithran

Listings

Requirements

Services

Live Map

Directory

Moderation

Support

Subscriptions

Ads

Notifications

Feature Flags

Analytics

Audit Log

Support cases New → assigned → in progress → waiting → resolved → closed → reopened

New caseSLA config AD

Open

Breaching SLA

Waiting on user

Resolved (7d)

128

Reopened

Case queueSorted by SLA risk

New case

CaseUserCategoryPriorityAssignedState

FX-SUP-2244Selvam K · FarmerPostingHighTier 1 · DivyaIn progress

FX-SUP-2251Sri Murugan · ProviderSubscriptionHighFinanceWaiting on user

FX-SUP-2260Kavitha R · FarmerVerificationMediumVerificationAssigned

FX-SUP-2262Erode Agro · BusinessPaymentHighFinanceNew

FX-SUP-2265Ravi Kumar · FarmerCompany newsLowModerationResolved

FX-SUP-2270Anbu · ProviderTechnicalMediumTier 2Reopened

FX-SUP-2251Subscription · high priority · SLA 4h

UserSri Murugan · Provider

CategorySubscription → renewal failed

Related paymentFX-PAY-88120

Related subscriptionPLAN-SP-STD

PriorityHigh

SLA4 hours · 1h 12m left

Assigned teamFinance

Assigned personKarthik

EscalationNone

SatisfactionPending

Respond to user

Escalate Resolve

ADM-FS-001

Founding Support operations

FarmX AdminControl tower

Dashboard

Users & Roles

KYC

Verification

Mann Mithran

Listings

Requirements

Services

Live Map

Directory

Moderation

Support

Subscriptions

Ads

Notifications

Feature Flags

Analytics

Audit Log

Founding Support Supporters, receipts, certificates, reconciliation and refunds

ExportConfig AD

Supporters

412

Total raised

₹4.1L

Pending verification

Failed

Refunded

SupportersEvery contribution, with its full paper trail

Export

SupporterRoleAmountPaymentReceiptCertificateState

Ravi Kumar · FX-FS-00001245Farmer₹999FX-PAY-77120IssuedIssuedActive

Kavitha R · FX-FS-00001246Farmer₹499FX-PAY-77140IssuedIssuedActive

Erode Agro · FX-FS-00001250Business₹4,999FX-PAY-77190IssuedPendingActive

Selvam K · —Farmer₹299FX-PAY-77201——Payment failed

Anbu Transport · FX-FS-00001255Provider₹999FX-PAY-77210IssuedIssuedRefunded

ActionsException handling only — the happy path is automatic

Search & filter

Reconcile against gateway

Reissue receipt

Reissue certificate

Update badge status

Refund where permitted

Export

View audit trail

Legal gate: Founding Support must never be described as investment, equity, shares, ownership, profit sharing, interest or a repayable amount. Clear legal, GST and accounting review before public activation.

ADM-CFG-002

Configuration versioning

FarmX AdminControl tower

Dashboard

Users & Roles

KYC

Verification

Mann Mithran

Listings

Requirements

Services

Live Map

Directory

Moderation

Support

Subscriptions

Ads

Notifications

Feature Flags

Analytics

Audit Log

Configuration versioning Config type → version → old value → new value → effective date → changed by

New changeExport AD

Change historyEvery material configuration change is versioned

ExportRollback

ConfigVersionOldNewEffectiveChanged by

Extension price +7dv4₹5₹501 Sep 2026admin.karthik

Free discovery radiusv720 km25 km18 Aug 2026admin.priya

Targeted spot limitv32312 Aug 2026admin.priya

News publish range · Businessv2TalukDistrict24 Aug 2026admin.divya

Voice · Malayalam TTSv5BetaDisabled25 Aug 2026admin.divya

Verification L3 rulev6MM onlyMM + Admin02 Aug 2026admin.priya

Farm Retail flag · Salemv9OFFON25 Aug 2026admin.karthik

Versioned config types

Plan priceEntitlementGeo radiusPost limitsVoice capabilityLanguage configVerification rulesFeature flagsExtension pricingNews publishing rulesCampaign rules

Nothing here needs an app release. Every change carries an effective date so the pilot can be reconstructed as it was on any given day.

ADM-TRACE-001

Requirement traceability matrix

FarmX AdminControl tower

Dashboard

Users & Roles

KYC

Verification

Mann Mithran

Listings

Requirements

Services

Live Map

Directory

Moderation

Support

Subscriptions

Ads

Notifications

Feature Flags

Analytics

Audit Log

Traceability matrix A designed screen alone is never a completed requirement

Export matrix AD

Requirements

196

Done

118

Partial

Missing

Future

Requirement → screen → backend → database → testThe bridge from scope to acceptance

ExportFilter

Req IDModuleAppScreenAPIDB objectEntitlementAdminAnalyticsStatus

FR-FEED-01Unified feedAllCON-FEED-001GET /feedpost✓✓feed_openedDone

FR-FOL-02Follow engineAllCON-FOL-002GET /followingfollow_rel✓✓followed_entityDone

FR-NEWS-01Segmented newsConnectCON-NEWS-001GET /newsnews✓✓news_openedPartial

FR-NEWS-03Company newsBusinessBIZ-NEWS-001POST /newsnews✓✓news_createdPartial

FR-SUB-02SP subscriptionServicesSER-SUB-001GET /subsubscription✓✓subscription_startedPartial

FR-PAY-03Gateway verifyAllCON-ST-004POST /pay/hookpayment—✓payment_completedDone

FR-CONN-01Connection lifecycleAllCON-CONN-001POST /connectconnection✓✓connection_acceptedMissing

NFR-TRC-01This matrixAdminADM-TRACE-001———✓—Partial